If it is incorrect, please login to your Online Banking using Secure Key and navigate to 'Update Personal Information' under services in main menu and amend appropriately. Please check if the number is yours and updated. The partial destination mobile number is shown on the verification instruction page when we send out the SMS activation code. How can I receive the activation code to verify my browser? You are required to verify your browser again for security reasons.ģ. There can be some major changes to your device or browser such as software version update. I have logged on with the same browser before. This enhanced feature is part of HSBC Online Banking security measures to protect our customers from unauthorized access.Ģ. You are required to verify your browser whenever you log on the Online Banking with a new browser. Why am I asked to verify my browser when logging on? The Secure Key serial number is found in the bottom left corner, on the back of your Secure Key.ġ. Where can I find the Secure Key serial number? Please contact us on +973 17529462 (within and outside Bahrain) so we can update this.ħ. What if my mobile number is incorrect when generating a new activation code? However, not all services will be available without your Secure Key.Ħ. Yes, you can log on using your username and password. If your Secure Key is not working, please call us on +973 17529462 (within and outside Bahrain) to order a new Secure Key. My Secure Key is not working - what should I do? In the event you've lost your Secure Key, please immediately call us on +973 17529462 (within and outside Bahrain) to block your existing Secure Key and order a new one.Ĥ. I've lost my Secure Key - what should I do? Please visit any HSBC Qatar branch to collect your Secure Key.ģ. I don't have my Secure Key - what should I do? You must select 'Order a Secure Key' and follow the on screen instructions.Ģ. Alternatively, you can speak to one of our customer advisors on +973 17529460 (within and outside Bahrain) or by visiting your local branch.Īfter first time registration to online banking, when you logon, if you have not requested a secure key, you will be directed to an Order Secure Key screen. It is advisable to upgrade or use one of the recommended supported operating system or browsers to access the new HSBC Online Banking.įor more information please view our help page. If you are using a browser or operating system outside this range it may not be compatible with the new HSBC Online Banking.

Operating systems – Windows 7,8 and 10, Max OSX 10.9.

Internet browsers – Firefox 60, Google Chrome 40, Internet Explorer 10 and Safari 8.

The new HSBC Online Banking requires the following internet browsers and operating systems as a minimum: What internet browser and operating system will I need with the new HSBC Online Banking? If you have forgotten your Secure Key PIN, enter your Online Banking ID on the PIB logon page and continue, select 'Forgotten your Secure Key Online Banking?' on the next page then follow the on screen instructions.ĥ. If you have lost your Secure Key, please contact us to deactivate it and order a new one.

I don't have my Secure Key, how can I replace it? If you haven't used your password for a while and can't remember it, you can reset it by logging onto Online Banking and selecting: 'Change Internet Password' under 'Services' and following the instructions on the screen.Ĥ. I can't remember my Password, how can I reset it? If you can't remember your Online Banking ID, please call us on +973 17529460 (within and outside Bahrain) and we can provide you with this information.ģ.I can't remember my Online Banking ID, how can I retrieve it? You'll be able to access the new Online Banking as normal via the using your existing log on details.Ģ. To learn more about privacy and security please visit To find out more on how to stay safe online please refer to 1. Your privacy and the security of your data is important to us.

How does HSBC manage privacy and data security? Over time these features will also be updated.ĥ. Whilst we complete our Online Banking upgrade you will notice several features are still directing to existing pages. Why does it appear that only some of the journeys and features have been updated? Simply log on to your Online Banking and follow the on screen instructions.Ĥ. Access to the new Online Banking service will be equally secure as before to ensure you and your finances are protected. Will the new Online Banking service be secure? We are launching new Online Banking, introducing a fresh design, making it even easier for you to manage your accounts online in addition to being faster and simpler to move money between accounts and set up payments.Ģ.

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